Return & Refund Policy – Zuberee.com
At Zuberee.com, we value our customers and strive to provide a smooth and hassle-free shopping experience. However, since we operate on a pre-order system and source products directly from international suppliers, we have a strict No Return & No Refund Policy under normal circumstances. Please read our policy carefully before placing an order.
1. Order Cancellation & Refunds
- Once your order is confirmed, it cannot be canceled for any reason.
- If you choose to cancel the order after confirmation, the advance payment will not be refunded.
- We request customers to double-check all order details before confirming their purchase.
2. Delivery Timeline & Delays
- Since our products are imported from outside the country, delivery may sometimes take longer than the estimated timeframe due to:
- Customs clearance delays
- National/public holidays
- Unforeseen circumstances (e.g., COVID-19 restrictions)
- We recommend allowing an additional one-week buffer period beyond the estimated delivery time when placing an order.
3. Order Modifications
- Customers can modify product details (e.g., color, size) only until the order deadline for that shipment.
- After the final order submission date, no changes can be made.
4. No Return Policy
- As we do not have a return policy, customers must thoroughly verify product details before confirming their order.
- If you have specific requirements (e.g., color, size), please mention them while placing the order.
5. Exceptional Cases
- If the product you receive is completely different from what you ordered or has a major defect, please contact us within 24 hours of receiving the product with clear photos/videos as proof.
- We will assess the issue and, if applicable, provide a possible resolution (such as replacement or partial refund).
By placing an order with Zuberee.com, you agree to the above policies. If you have any questions, feel free to contact our support team.
Thank you for shopping with Zuberee.com! 💖
